Guaranteed Offer FAQ
Q: How do the improvements I made to my house affect my offer?
A: Improvements (or renovations) to your home are an important factor in how we determine the value of your home and our purchase offer, so it is important you tell us about them in your offer request. Photos of your improvements also help; you can upload them when making an offer request or send them via email to info@thenestconcord.com; please make sure that you include your home’s address in your email.
Q: How fast will I receive my offer?
A: Our team typically provides you with an offer within 24-hours after you submit your request and a member of our team has called to collect any additional property details. An agent typically calls within 15 minutes of you submitting your request, and they will have you submit photos via email after the call. However, if you don’t initially submit photos, we’ll wait 24-hours to finish our offer and give you more time to send us photos. If you are unable to upload or send photos, simply send us an email at info@thenestconcord.com and we will move forward without them. Make sure that you include your home’s address in your email.
Q: Are there any types of homes that you won’t purchase?
A: Yes. We won’t purchase homes that fall within the following criteria:
Homes outside of our service areas, Homes that are manufactured, pre-fabricated, or mobile
Homes where the seller does not have clear ownership (no double escrow)
Homes that are not vacant as of the closing date (or Extended Stay, as applicable). No leasebacks after closing are permitted.
Homes that have significant foundation, structural or other condition issues
Q: Should I provide photos?
A: Yes! Our offers are not computer generated or based solely upon our powerful algorithm. Our team of real estate experts evaluates every property carefully and photos help them to have a more accurate understanding of your home’s condition, features and overall value.
Q: My property is leased and occupied by tenants - I can’t get photos.
A: We understand. Simply email us at info@thenestconcord.com and we’ll move forward without photos. Remember, though, that the tenants have to move out by closing, or we can’t buy your home.
Q: Does my offer expire?
A: Yes. Home values will often change based upon market activity, competition and other factors. Our offers will usually expire in four days from the date of the offer. However, we are happy to provide you with an updated offer, just email info@thenestconcord.com and let us know you’d like to renew. Please make sure you provide your property address in the email. Please be aware that our renewed offer price may be unchanged, higher or lower than your original offer depending upon current market conditions. In rare instances, we may conclude that we are unable to renew an offer.
Q: How is the offer price for my home determined?
A: Your home is carefully evaluated by a team of real estate experts who specialize in your market. Using their knowledge, combined with proprietary evaluation and predictive market analysis technologies, the team is able to provide clients with data-driven and competitive offers.
Q: Are there other transaction costs I should consider?
A: Sellers are responsible for certain closing costs—just like any traditional sale. These fees may include title insurance, escrow fees, HOA transfers fees, taxes, document transfers and other customary fees. These fees differ based on market and can range from 1% to 3% of purchase price. Our team is always willing to help you work with the title company or attorney’s office handling the transaction to get an estimate of your net proceeds.
Still have questions? Email us at info@thenestconcord.com and someone will be in touch within minutes to answer them for you!